Privacy Policy
Everheat Solutions ("Everheat Solutions," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through our website (everheatsolutions.com), how we use it, and the choices you have.
1. Information We Collect
- Information you provide directly: name, phone number, email address, ZIP code, service address, and any details you share when you request a quote, book an estimate, use our Instant Estimate calculator, or contact us by phone, text, email, or web form.
- Information collected automatically: IP address, browser type, device type, pages visited, and general usage data, collected through cookies and analytics tools such as Google Analytics (GA4) and Google Tag Manager.
- Information from third parties: if you reach us through a review platform (Google, Yelp, Angi, Thumbtack, HomeAdvisor) or social media (Facebook, Instagram, WhatsApp, Telegram), we may receive your contact details as provided through that platform.
2. How We Use Your Information
We use the information we collect to:
- Prepare and deliver estimates, schedule service and maintenance visits, and communicate about your request.
- Respond to inquiries sent by phone, text message, email, or web form.
- Send appointment confirmations, reminders, and service-related updates by call or text, where you have agreed to receive them (see Section 5 below).
- Improve our website and services, including through aggregated, anonymized analytics.
- Comply with legal obligations and enforce our agreements.
3. Cookies and Analytics
Our website uses cookies and similar technologies, including Google Analytics and Google Tag Manager, to understand how visitors use the site and to improve performance. You can disable cookies in your browser settings; some site features may not function correctly if you do.
4. Voice Search
The search box on this site has an optional microphone button. It does nothing until you press it, and your browser asks for microphone permission before anything is recorded. Nothing is listened to in the background.
Speech recognition is performed by your browser, not by us. In Chrome, Edge, and Safari this means the audio is sent to the browser vendor’s servers — for Chrome and Edge, Google’s — and returned to the page as text. Their handling of that audio is governed by their own privacy policies, not ours. We never receive, process, or store the audio itself: the only thing that reaches this site is the transcribed text, which is treated exactly like a typed search query. If your browser does not support speech recognition, the button is not shown at all.
5. Calls and Text Messages (SMS/TCPA Notice)
If you check the consent box on one of our forms, you agree that Everheat Solutions may contact you by phone call or text message, including through automated technology, about your request. Message and data rates may apply. Consent to receive calls or texts is never a condition of purchasing any service from us. You may reply STOP at any time to stop receiving text messages, or contact us using the details in Section 10 to opt out of calls.
6. AI and Search Indexing
We allow search engines and AI systems (including tools such as Googlebot, Google-Extended, GPTBot, and CCBot) to access and index the public content of this website, as reflected in our robots.txt file, so that our services can be found and referenced through search and AI-assisted tools.
7. Sharing of Information
We do not sell your personal information. We may share information with:
- Service providers who help us operate our business (e.g., website hosting, analytics, scheduling, and communication tools), under obligations to protect your information.
- Government authorities or other parties, if required by law, regulation, or legal process.
- A successor entity, in the event of a merger, acquisition, or sale of business assets.
8. Data Retention
We retain personal information for as long as needed to respond to your request, provide services, meet legal and accounting requirements, and maintain business records, after which it is deleted or anonymized.
9. Your Choices and Rights
You may:
- Ask us what personal information we hold about you and request a copy.
- Ask us to correct or delete your personal information, subject to legal recordkeeping requirements.
- Opt out of text messages by replying STOP, and opt out of promotional calls or emails by contacting us directly.
Depending on your state of residence, you may have additional privacy rights. To exercise any of these rights, contact us using the details in Section 10.
10. Contact Us
Everheat Solutions
2920 94th Ave E, Edgewood, WA 98371, United States
Phone: +1 (253) 553-9579 (call or text)
Email: everheatsolutions@gmail.com
11. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision. Continued use of our website after changes take effect constitutes acceptance of the updated policy.