Privacy Policy
Everheat Solutions ("Everheat Solutions," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through our website (everheatsolutions.com), how we use it, and the choices you have.
1. Information We Collect
- Information you provide directly: name, phone number, email address, ZIP code, service address, and any details you share when you request a quote, book an estimate, use our Instant Estimate calculator, or contact us by phone, text, email, or web form.
- Information collected automatically: IP address, browser type, device type, pages visited, and general usage data, collected through cookies and analytics tools such as Google Analytics (GA4) and Google Tag Manager.
- Information from third parties: if you reach us through a review platform (Google, Yelp, Angi, Thumbtack, HomeAdvisor) or social media (Facebook, Instagram, WhatsApp, Telegram), we may receive your contact details as provided through that platform.
2. How We Use Your Information
We use the information we collect to:
- Prepare and deliver estimates, schedule service and maintenance visits, and communicate about your request.
- Respond to inquiries sent by phone, text message, email, or web form.
- Send appointment confirmations, reminders, and service-related updates by call or text, where you have agreed to receive them (see Section 5 below).
- Improve our website and services, including through aggregated, anonymized analytics.
- Comply with legal obligations and enforce our agreements.
3. Cookies, Analytics and Advertising
We use Google Analytics and the Google Ads tag to understand how visitors use this site and to measure which of our ads lead to requests. These tools may set cookies in your browser. If you visit from the European Economic Area, the United Kingdom or Switzerland, they load only after you choose “I agree” in the banner. If your browser sends a Global Privacy Control signal, we treat it as “Essential only”. You can change your choice at any time with the “Consent settings” link at the bottom of every page.
We may also use Microsoft Clarity to see, in aggregate, how visitors move through our pages (heatmaps and recordings of page interactions). Text typed into our forms and the search box is masked and is not recorded. Clarity follows the same consent choices as the tools above.
Our own visit counter does not use cookies. It stores a random identifier in your browser’s local storage, so that we can see which pages led to a request. The identifier does not contain your name, email, phone number or IP address. If you arrive from an ad, the ad’s campaign tags and click identifier are kept in your browser only until you close the tab and are attached to your request if you send one. When you send a form, a copy of what you entered is kept in your browser’s local storage until our server confirms it was received, so it can be sent again automatically if your connection drops. The copy is deleted once it is delivered; if it cannot be delivered within 24 hours, it is no longer used and is removed the next time you open our site.
When you submit a form, the email address or phone number you enter may be sent to Google in hashed form (an irreversible code) to measure whether our ads led to your request. Google does not receive it in readable form. If you become our customer, we may also send Google the hashed contact and the ad click identifier of that request, for the same purpose.
We also use the Meta Pixel and the Meta Conversions API to measure whether our Facebook and Instagram ads led to your call, message or request. When you submit a form, the email address or phone number you enter may be sent to Meta in hashed form (an irreversible code); Meta does not receive it in readable form. Choosing “Essential only” turns this off.
You can block or delete cookies and local storage in your browser settings; the site will keep working.
4. Voice Search
The search box on this site has an optional microphone button. It does nothing until you press it, and your browser asks for microphone permission before anything is recorded. Nothing is listened to in the background.
Speech recognition is performed by your browser, not by us. In Chrome, Edge, and Safari this means the audio is sent to the browser vendor’s servers (for Chrome and Edge, Google’s) and returned to the page as text. Their handling of that audio is governed by their own privacy policies, not ours. We never receive, process, or store the audio itself: the only thing that reaches this site is the transcribed text, which is treated exactly like a typed search query. If your browser does not support speech recognition, the button is not shown at all.
5. Calls and Text Messages (SMS/TCPA Notice)
If you check the consent box on one of our forms, you agree that Everheat Solutions may contact you by phone call or text message, including through automated technology, about your request. Message and data rates may apply. Consent to receive calls or texts is never a condition of purchasing any service from us. You may reply STOP at any time to stop receiving text messages, or contact us using the details in Section 10 to opt out of calls.
6. AI and Search Indexing
We allow search engines and AI systems (including tools such as Googlebot, Google-Extended, GPTBot, and CCBot) to access and index the public content of this website, as reflected in our robots.txt file, so that our services can be found and referenced through search and AI-assisted tools.
7. Sharing of Information
We do not sell your personal information. We may share information with:
- Service providers who help us operate our business (e.g., website hosting, analytics, scheduling, and communication tools), under obligations to protect your information.
- Government authorities or other parties, if required by law, regulation, or legal process.
- A successor entity, in the event of a merger, acquisition, or sale of business assets.
8. Data Retention
We retain personal information for as long as needed to respond to your request, provide services, meet legal and accounting requirements, and maintain business records, after which it is deleted or anonymized.
9. Your Choices and Rights
You may:
- Ask us what personal information we hold about you and request a copy.
- Ask us to correct or delete your personal information, subject to legal recordkeeping requirements.
- Opt out of text messages by replying STOP, and opt out of promotional calls or emails by contacting us directly.
Depending on your state of residence, you may have additional privacy rights. To exercise any of these rights, contact us using the details in Section 11. To have your data deleted, see Section 10.
10. Deleting Your Data
You can ask us to delete the personal information we hold about you: what you sent through our forms and calculator (name, phone, email, address, your answers and message) and the records of your calls and texts with us.
To make a request, email us or call or text us (Section 11) with the words "Delete my data" and the phone number or email address you used with us. We may ask you to confirm the request from that phone or email.
We will confirm your request and complete it within 45 days. We may keep records we are required to keep by law, such as invoices, permits and warranty records, and we will tell you if we do.
Information that Meta or Google received for advertising measurement is held by them; you can remove it in your account settings with those companies (for Meta: "Your activity off Meta technologies").
We do not use Facebook Login or other social sign-in for visitors to this website.
11. Contact Us
Everheat Solutions
2920 94th Ave E, Edgewood, WA 98371, United States
Phone: +1 (253) 553-9579 (call or text)
Email: everheatsolutions@gmail.com
12. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision. Continued use of our website after changes take effect constitutes acceptance of the updated policy.